Welcome
Customer Support Automation and Onboarding Assistant
Create chatbots and virtual agents
Save up to 70% money on user support.
Create chatbots and virtual agents
Save up to 70% money on user support.
Classic chatbots frustrate users. Users want a solution to their problem and product guidance with empathy. And even more: they need agent who has access to the product API for ticket resolution.
See how it works in Help Desk
Tailored specifically for IT products based on the Saas model and other web-based products.
UI Navigation
Can navigate your product and interact with many DOM elements to help users.
IT support common knowledge
How to take a screenshot, clear the cache, work with Stripe and many other topics.
API Integration
Show him how to use your API to resolve more tickets.
Here a brief list of actions you need to do
1 Setup knowledge base
Add existing documents into the knowledge base. Or create new documents in FastHelp dashboard.
2 Install chatbot or CRM agent
Create widgets in admin panel and them quickly on your site
3 Learn and upgrade your knowledge base
Using users feedback and analytics to enhance your responses
Find out why you may want to hire your first customer support AI employee.
Not just a chatbot
Bots annoy customers and rarely help them following basic scenarios.
Can use API
Your product API knowledge can help resolve most of tickets.
Natural dialogue
Guide and train him through the natural dialogue.
Integrations
Connect with your Help Desk system, Slack and other tools.
Knows a lot
Your assistant already knows a lot about IT products.
Supports instructions
Like: "Export Stripe invoices for authorized customers if they ask."
Guides customer
He can show to the user how to do features in your product.
Not only support
Onboard a customer, segment leads, collect reviews and other.
FastHelp assistant can do more than just support. Entrust him with lead segmentation and analysis, feedback collection, and onboarding.
See how it works in Help Desk
Reasonable and transparent with "pay as you go" basis
These are not different layers of the same product. Here are some examples of our AI products that you can combine and use for your business.
$29/month
Helpdesk automation
$49/month
Web Chat
$69/month
Slack Assistant* An average request in English; the exact number may vary depending on the specific project, its configuration, and languages. For more details, see the FAQ section below.
I see "10,000 requests" in the pricing table. What is a request?
A request means an average question made to the FastHelp AI assistant in your project. This tariff includes this number of requests, but the exact number may vary depending on your knowledge base, project settings, and language. In fact, project credits are being spent.
What if I need more requests?
We have provided an estimated average number of requests in the pricing table to help you estimate and compare plans. However, we support Pay-as-you-Go principles, allowing you to purchase additional credits (see below) at any time without upgrading your subscription.
What is a credit?
When you make a request to your assistant, some credits are spent. Credits are a versatile unit that reflects the resources you use. Some credits are already included in the subscription, but you can purchase extra credits if needed at any time. Credits were introduced for users who do not want to manage their own models and keys. For more information, see the "If I want to use my own API key?" FAQ section.
Credits seem too complex to me.
We believe this is the most user-friendly way to manage your budget. In other services, you often have to buy a new pricing layer when you run out of limits. With FastHelp, you can buy credit packages, and they accumulate in the next billing period.
Why don't you use "conversation-based" or "ticket-based" pricing?
We have other services and integrations where this pricing model doesn’t work well. For instance, we have a Slack Assistant. Additionally, different languages may have very different processing costs. We have analyzed many competitors and assure you that FastHelp is budget-friendly when you aggregate your monthly bills.
Why don't you use tokens instead of credits?
Token prices vary depending on the model type and LLM vendor. And we would like to support different LLM vendors.
What can affect the consumption of my credit balance?
The following factors may affect how you spend your budget:
If I want to use my own API key?
Some users prefer not to manage their models, so they can use our credit-based solution. However, we also offer the option to add your API key, currently supported for OpenAI models.
How does the free trial work?
We offer a 14-day trial period. You also have 1,000 free credits to try the platform. This is a good amount to test the product. You don’t need to provide credit card information to access the free trial.
What can I do with 1,000 trial credits?
It depends on your project settings, but with default settings, you can ask the assistant 100 questions with 1,000 credits. It could be more or less
Are credits accumulated?
The subscription plan includes a certain amount of credits for the period (month or year). Unused credits will carry over to the next period.
Can I change my subscription anytime I want?
Yes, you can. You can downgrade or upgrade your subscription at any time. Please note that any subscription changes will take effect at the start of your next billing cycle, meaning you will keep your premium features until the end of the current cycle.
Can I change LLM models?
Yes, you can do this in project settings. We constantly add models and LLM vendors. They may have different costs, so your credit balance will be spent at different rates.