Terms of use
January 2025
January 2025
AI ASSIST TECHNOLOGIES S.L. (hereinafter referred to as the "Supplier"), NIF: B19493881, located at 08038, Paseo Zona Franca 25, Barcelona, Barcelona, Spain grants the Client the ability to use https://fasthelp.ai (hereinafter referred to as the "Service") under the terms and conditions set out below. By registering for and using the Service, the Client fully agrees to this user agreement (hereinafter referred to as the "Agreement") and undertakes to comply with it. The Supplier hereby grants the Client the right to use (a simple non-exclusive license) the Service within the scope of its functionality without the right to sublicense to third parties.
The Supplier provides the Client with the ability to manage documents and functions of the knowledge base, implemented in the form of documents, as well as the function of managing answers to questions of the knowledge base, implemented through one or more applications of their choice: assistant support operator, automatic support responses, assistant in the chat.
The Service is provided on an "as is" basis. The Supplier is not liable for adverse consequences, as well as for any losses incurred due to restriction of access to the Service and use of the information posted on it. The Client understands that the Supplier uses the services of third-party companies and partners to ensure the operability of the Service. The Supplier does not guarantee that: a) the Service will meet the specific requirements of the Client, b) the Service will be free of errors, c) the quality of services will meet the expectations of the Client, and d) all errors on the Service will be corrected.
After registration, the Client receives a non-transferable right to use their account to access the Service. The Client is responsible for the safety of the login and password. The Client is responsible for all content that is created in their account on the Service. The Service does not control the content transmitted through it and does not guarantee its accuracy, completeness or quality. The Client undertakes to pay for the use of the Service on time under the conditions described in paragraph 4.
Before paying for the Service, the Client has initial balance for demo purpuses. The Service is paid for in advance for a month, or a year. The actual tariff information can be found on site https://fasthelp.ai/. The cost of the Service does not include taxes: in particular VAT, which the Client must pay independently. After the expiration of the paid period, the Client's account is partially blocked. The Client still has the opportunity to pay for the Service. The funds paid are non-refundable. If the tariffs change, the Supplier notifies the Client at least 30 days in advance; the price change may be applied to the next unpaid period. The Supplier uses the payment system Stripe (https://stripe.com) for automatic transactions and payments.
By registering with the Service, the Client agrees to the collection, storage and processing of their personal data for the purpose of fulfilling the obligations stipulated by this Agreement. The Supplier never publishes personalized information of users in the public domain and does not transfer it to third parties. Client data is not transferred to third parties upon request and for similar reasons.
Currently, the Supplier uses a contractor for the operation of the Service: the OpenAI generative model program (https://openai.com/about/). In the future, the use of other models is being considered, about which the Client will be notified in advance. The Supplier stores and processes data in the Hetzner Sigmundstraße 135 data center, 90431 Nürnberg, Germany, which meets the highest global data protection criteria. For more information, please follow the link: https://www.hetzner.com/unternehmen/rechenzentrum/ The Service provides the ability to exclude the storage of personal data of the Client's users using a special data anonymization procedure, information about which can be obtained at the link https://fasthelp.ai/privacy-and-anonimization/.
The Supplier shall delete all Client data upon the Client's request within 10 business days or automatically within 30 business days upon termination of the agreement. Part of the Client's data may be deleted upon request to [email protected] within 10 business days.
The Service is provided on an "as is" basis, and the Supplier does not guarantee that all of its functionality will meet the Client's expectations and may be applicable for a specific purpose.
The Supplier does not initiate or control the Client's posting of any information during the use of the Service, does not influence its content and integrity, and at the time of posting the said information does not know and cannot know whether it violates the legally protected rights and interests of third parties, international treaties and the current legislation of the countries. The Supplier shall not be liable to the Client for any damage, any loss of income, profit, information or savings associated with the use of or the inability to use the Service, including in the event of prior notification by the Client of the possibility of such damage, or for any claim by a third party. If errors are detected during the use of the Service, the Supplier will take measures to correct them as soon as possible. The Parties agree that an exact time frame for fixing an error cannot be established, since the Service closely interacts with other third-party computer programs, operating systems and hardware resources of the Client's computer, and the operability and time of problem resolution do not fully depend on the Supplier alone.
The risks associated with the incompleteness and inaccuracy of artificial intelligence methods at the present time are unintentional errors, and the Supplier is not responsible for inaccurate answers that may arise during the operation of these systems. The Content may not reflect real facts.
The Supplier is not responsible for any damage, lost profits, loss of income, profit, information or savings associated with the use of or the inability to use the Service. The Service (in whole or in part) or the corresponding Technology may be or become unavailable, blocked or prohibited for use in another country by applicable law. The Client is responsible for monitoring applicable laws governing the use of artificial intelligence.
The Provider is not liable for the unavailability of the Service due to force majeure circumstances, such as fires, floods and other events, as well as actions to intentionally block the network by organizations (including states), which make some domains and IP addresses unavailable.
The agreement may be terminated automatically within 30 days after the last payment or by notification to [email protected] indicating the name of the project and the administrator's email.