Customer Support Automation Platform
Automate your helpdesk system workflows using FastHelp and save up to 80% resources.
Automate your helpdesk system workflows using FastHelp and save up to 80% resources.
You can pause and continue at any time without depending on any contractors and deadlines.
Use low season and operators waiting time to contribute to automation
See metrics and track the progress. Pay as much as you use FastHelp resources.
No need for code or software engineers. A customer support specialist can set it up—unless you need data integrations.
How automatization may looks like in a real project? See this example.
Manually processed tickets count is decreasing while your experts add new documents in Knowledge Base.
Some part of requests are fully closed automatically. Another part is semi-automatic. It means that FastHelp clarifies the questions, collects additional information and then escalates ticket to the operator.
Some user requests cannot be automatically responded. For example deep troubleshooting tasks, big refunds, legal requests etc.
Create quick answers right in helpdesk, like and dislike answer
Add bad answers to collection for further improvement
Request demo
Observe the process of how CS helpdesk automations work.
1helpdesk system sends an event when new ticket arrives
2FastHelp searches text, instructions what to do.
3it does actions, for example request data from project database
4post the answer or escalates request to the team
If the assistant can answer, he assigns the ticket to himself, responds immediately, and adds a label to the ticket.
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Reasonable and transparent with "pay as you go" basis
$29/month
Helpdesk automation app (good for omnidesk)