How to Set Up Automatic Answers in Omnidesk Using FastHelp: A Step-by-Step Guide

To set up automatic answers in Omnidesk using FastHelp, follow these steps:

Create Omnidesk API Key:
- Log in to your Omnidesk admin account.
- Go to the settings.
- Navigate to the API section on the left panel.
- Click "Add API-key" and add a description for the key.
- Copy the API key value.
Set Up Auto Responses in Omnidesk:
- Log in to your Omnidesk admin account.
- Go to the "Rules" section.
- Click "Add new rule."
- Enter any rule name and select the "Webhook" action.
- Input the webhook value:
```
https://app.fasthelp.ai/api/v1/integrations/omnidesk_ru/{project_id}/notify?case_id=[case_id]
                                    
```
  Replace {project_id} with your project ID.
- Save the rule and ensure it's active (green indicator).
Create a Rule for Case Updates:
- Go to the second tab on the "Rules" screen.
- Create a new rule, input any name, and fill in the fields as displayed.
- Use the same webhook format as before.
Activate Auto Response in FastHelp:
- Activate "Enable auto response" in the FastHelp Omnidesk admin panel and select an Omnidesk user. It's recommended to create a new user for auto responses. Click "Save".
- The Assistant will automatically reply to all incoming requests if it knows the answer and add the "fasthelp" label. If there is no answer, it adds the "fasthelp_no_answer" label.