Freshdesk Automation Platform
Automate your customer support workflows in Freshdesk using FastHelp and save up to 80% resources with no code. Freshdesk is a well-known omnichannel customer care platform used by thousands of customers.
Automate your customer support workflows in Freshdesk using FastHelp and save up to 80% resources with no code. Freshdesk is a well-known omnichannel customer care platform used by thousands of customers.
You can pause and continue at any time without depending on any contractors and deadlines.
Use low season and operators waiting time to contribute to automation
See metrics and track the progress. Pay as much as you use FastHelp resources.
How customer support automatization in Freshdesk may looks like in a real life? We believe it should be an iterative process with gradual answers improvement. Fasthelp platform allows you do that. See this example.
Manually processed tickets count is decreasing while your experts add new documents in Knowledge Base.
Some part of requests are fully closed automatically. Another part is semi-automatic. It means that FastHelp clarifies the questions, collects additional information and then escalates ticket to the operator.
Some user requests cannot be automatically responded in Freshdesk. For example deep troubleshooting tasks, big refunds, legal requests etc.
Give your CS team an ability to create quick answer drafts right in Freshdesk
Analyze liked and disliked answers for further improvement
Request demo
Observe the process of how CS helpdesk automations work.
1helpdesk system sends an event when new ticket arrives
2FastHelp searches text, instructions what to do.
3it does actions, for example request data from project database
4post the answer or escalates request to the team
User
Assistant
Assistant
User
Assistant
Assistant
User
Assistant
User
Assistant
User
Assistant
User
Assistant
User
Assistant
Reasonable and transparent with "pay as you go" basis
$29/month
Helpdesk automation app (good for freshdesk)