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Omnidesk Automation Platform

Automate your customer support workflows in Omnidesk using FastHelp and save up to 80% resources with no code. Omnidesk is a well-known omnichannel customer care platform used by thousands of customers.

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answer everywhere

AI agents for all Omnidesk channels

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Email support requests

You can pause and continue at any time without depending on any contractors and deadlines.

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Social networks

Use low season and operators waiting time to contribute to automation

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Chat

See metrics and track the progress. Pay as much as you use FastHelp resources.

step by step cs automatization

Automatization process, step by step

How customer support automatization in Omnidesk may looks like in a real life? We believe it should be an iterative process with gradual answers improvement. Fasthelp platform allows you do that. See this example.

  • 1 Reduce the number of manual tickets in Omnidesk

    Manually processed tickets count is decreasing while your experts add new documents in Knowledge Base.

  • 2 Semi-automatic tickets

    Some part of requests are fully closed automatically. Another part is semi-automatic. It means that FastHelp clarifies the questions, collects additional information and then escalates ticket to the operator.

  • 3 Automate whatever you can

    Some user requests cannot be automatically responded in Omnidesk. For example deep troubleshooting tasks, big refunds, legal requests etc.

omnidesk ticket automation

Integration Tutorial

Read our blog post to learn how to integrate FastHelp with your Omnidesk

If you do not have a FastHelp account yet, this post can give you an initial intuition on how you may set up automation and estimate your efforts.

Read post

Omnidesk operator assistant for iterative improvement

Give your CS team an ability to create quick answer drafts right in Omnidesk

Analyze liked and disliked answers for further improvement

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draft plugin preview
how it works

How customer support automation works

Observe the process of how CS helpdesk automations work.

  • 1helpdesk system sends an event when new ticket arrives

  • 2FastHelp searches text, instructions what to do.

  • 3it does actions, for example request data from project database

  • 4post the answer or escalates request to the team

Dialogs

Customer Support Dialog Examples

Can be connected to your API

User

Hey, Where is my order 231-56900?

Assistant

Hi, I'm ready to help. Checking in our database... Please wait

Assistant

Your order will be delivered tomorrow. Sorry for delay.
Can escalate to the right team

User

Hi, we have a partnership enquiry from our one of our clients. Can someone of your team communicate with us?

Assistant

Hi, I’m setting this ticket to our PR dep. They will came back soon.

Assistant

Ticket assigned on pr@acme.com
Different languages out of the box

User

こんにちは、手伝ってもらえますか

Assistant

こんにちは、もちろん、質問は何ですか?


Multi-intent requests

User

I'd like to rent a car. Do you require a deposit? Also, do you offer child seats? And do you have any Teslas available?

Assistant

Good morning! Yes, absolutely. We do have Teslas available, and a $1,000 deposit is required. Child seats are included for free; just select that option when booking. How long do you need the rental for?
Collects user data and clarify

User

I have a bug with exporting my files. Please help ASAP!

Assistant

Hi! Could you provide a few details to help the team respond quickly? Please send us the email associated with your account. Could you copy and send the specific error message? A screenshot would be a great help too.
Can follow the script

User

Hey, do you have a price list for office furniture?

Assistant

Hi, are you buying for a business? What is the approximate size of your office?

User

It's for my insurance office, which has 10 people.

Assistant

Great! We have a fantastic offer for small businesses. You can download the file using this link.
Pricing Table

Plans & Pricing

Reasonable and transparent with "pay as you go" basis

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      $29/month

      Helpdesk automation app (good for omnidesk)
      • +0.025$ per question *
      • 1GB Storage
      • Multichannel support
      • Actions and instructions
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